Returns & Refunds Policy

Good food. Happy pets. Fair solutions.

At Slobber & Crumbs, every order matters. We're a small business, and we put care into the products we make and the orders we prepare.

We want you and your pets to be happy with your purchase. Here's how we handle returns, refunds, and order concerns.

Fresh Food, Treats & Celebration Cakes

For food safety reasons, we cannot accept returns of perishable or edible products once they've been picked up or delivered.

This includes:

• Fresh and frozen food toppers

• Homemade treats

• Celebration cakes and cupcakes

• Custom or made-to-order edible products

However, if you receive an incorrect, damaged, spoiled, or otherwise defective product, please contact us within 24 hours of receiving your order, or as soon as reasonably possible after discovering a problem.

We'll review the situation and offer an appropriate solution, which may include a replacement or refund.

Your statutory consumer rights are not affected by this policy.

Non-Food Products

Unused, non-customized treat jars and other eligible home accessories may be returned within 14 days of receipt.

Items must be in their original condition. Please contact us before returning an item.

Return arrangements and any applicable return costs will be discussed before the return is made.

Vintage Wooden Crates

Our vintage crates have lived a little!

Natural wear, imperfections, discoloration, and signs of age are part of their character and will be described in product listings.

Returns for a change of mind are not accepted on vintage crates unless otherwise stated in the listing. If an item is materially different from its description or arrives damaged, please contact us.

Order Cancellations

We understand that plans change.

For standard food orders, please contact us as soon as possible if you need to cancel.

For custom celebration cakes, cancellation eligibility depends on whether preparation has begun or ingredients have been purchased specifically for your order. Any nonrefundable charges will be disclosed before purchase.

Refund Processing

Approved refunds will be issued to the original payment method whenever possible.

Processing times may vary depending on your payment provider.

Need Help?

Please contact us through our Contact Us page with your order number, a description of the concern, and photos when applicable.

We're a small business with a big soft spot for animals, and we'll do our best to make things right.